Position Summary: Customer Engagement Ambassadors on our Digital Team provide world-class customer service via all written outlets including email, chat, SMS and social media direct contact such as PMs and DMs. These positions are responsible for interacting through all platforms utilized by Delta Defense to engage, educate and provide an unprecedented experience for all who interact through our social outlets, thereby assisting in the growth of the Delta Defense’s reach in the digital world.
Respond to emails, chats, SMS and all reasonable social media interactions
Respond to customer inquiries with knowledgeable, well thought out answers
Operate with a “Find needs, fill needs” mentality
Handle and resolve customer issues with empathy and attention to detail
Follow up with our customers as needed to ensure the best possible service
Maintain alignment with Core Values and Mission of the USCCA in all interactions
Skills/Abilities and Education Requirements:
Associates degree in Marketing or related field is preferred
Excellent interpersonal, verbal and written communication skills.
Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion.
A Passion for written communication and customer service
Computer fluency and understanding of software and advanced internet functions
Ability to work cooperatively in a team environment, as well as remotely
Firearms and self-defense knowledge and training is preferred but not necessary
Background in Customer Service (experience in digital modes of communication a plus)
Demonstrates the Core Values of Delta Defense, LLC