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Digital Customer Engagement Ambassador - (Weekend PM)

Delta Defense is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA provides self-defense education, training and legal protection to the most responsible gun owners.  

Delta Defense, LLC, is one of the fastest-growing companies in America. 

Inc. 5000 company EIGHT years in a row! 
Journal Sentinel Top Workplace - 4 years in a row 
Milwaukee Business Journal Top Workplace - 4 years in a row

We are a fun, fast-paced and rewarding place to work and grow!  

We hire rockstars, and help them rock even harder!

These are FULL TIME positions - Weekend PM. Friday - Monday. 10 hour shifts with hours of 12:30 PM - 11:00 PM.

**MUST BE ABLE TO DO A FULL TIME TRAINING (M-F) FOR THE FIRST SIX WEEKS AT HIRE**

 

Position Summary:  Customer Engagement Ambassadors on our Digital Team provide world-class customer service via all written outlets including email, chat, SMS and social media direct contact such as PMs and DMs. These positions are responsible for interacting through all platforms utilized by Delta Defense to engage, educate and provide an unprecedented experience for all who interact through our social outlets, thereby assisting in the growth of the Delta Defense’s reach in the digital world.

 

Duties/Responsibilities:

  • Respond to emails, chats, SMS and all reasonable social media interactions 

  • Respond to customer inquiries with knowledgeable, well thought out answers

  • Operate with a “Find needs, fill needs” mentality

  • Handle and resolve customer issues with empathy and attention to detail

  • Follow up with our customers as needed to ensure the best possible service

  • Maintain alignment with Core Values and Mission of the USCCA in all interactions

 

Skills/Abilities and Education Requirements: 

  • Associates degree in Marketing or related field is preferred 

  • Excellent interpersonal, verbal and written communication skills. 

  • Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion. 

  • A Passion for written communication and customer service 

  • Computer fluency and understanding of software and advanced internet functions

  • Ability to work cooperatively in a team environment, as well as remotely

  • Firearms and self-defense knowledge and training is preferred but not necessary

  • Background in Customer Service (experience in digital modes of communication a plus)

  • Demonstrates the Core Values of Delta Defense, LLC

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