View Our Website View All Jobs

Member Services Advisors - (2nd shift)

Delta Defense is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA provides self-defense education, training and legal protection to the most responsible gun owners.  

Delta Defense, LLC, is one of the fastest-growing companies in America. 

Inc. 5000 company SEVEN years in a row! 
Journal Sentinel Top Workplace - 3 years in a row 
Milwaukee Business Journal Top Workplace - 3 years in a row

We are a fun, fast-paced and rewarding place to work and grow!  

We hire rockstars, and help them rock even harder!

These are 2nd shift positions - hours are 1:30 PM TO 10 PM (M-F) and rotating weekends 
OR 3:30 to Midnight - with rotating weekend - PLEASE INDICATE PREFERENCE WHEN APPLYING

Position Summary: The purpose of this position is to answer inbound contacts and other communications from members, subscribers and prospects with passion and conviction. Delivering a world-class experience to everyone you encounter. Also responsible for maintaining a positive image of the organization while providing basic to complex support and service to our valuable members and prospects. 


  • Answer calls, emails and live chats in a professional and confident manner
  • Respond to customer inquiries with knowledgeable and well thought out answers
  • Research required information using available resources
  • Handle and resolve customer issues with little guidance
  • Provide customers with product and service information in a positive manner
  • Enter customer information precisely 
  • Process orders, and memberships 
  • Identify and escalate priority issues with proper information and detail
  • Follow up customer calls when promised 
  • Ability to work and excel in a fast paced call center environment​

Skills/Abilities and Educational Requirements:

  • Associates Degree preferred
  • Wisconsin Property and Casualty License is a plus
  • Excellent written and verbal communication skills
  • Computer literacy and understanding of software and internet functions
  • Ability to identify and resolve problems
  • Understanding of the diversity of customer behavior
  • Ability to multi-task, and work cooperatively in a team environment
  • Background in Customer Service is required, experience in a Call Center is a plus
  • Demonstrates the Core Values of Delta Defense, LLC




Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file