Member Services Advisor - Second Shift

Location: West Bend, WI

Department: Member Services Team

Type: Full Time

Min. Experience: Entry Level

Position Summary: The purpose of this position is to answer inbound contacts and other communications from members, subscribers and prospects with passion and conviction. Delivering a world-class experience to everyone you encounter. Also responsible for maintaining a positive image of the organization while providing basic to complex support and service to our valuable members and prospects. These are 2nd shift positions - hours are 1:30 PM TO 10 PM (M-F) 
 

 

Duties/Responsibilities:

  • Answer calls, emails and live chats in a professional and confident manner
  • Respond to customer inquiries with knowledgeable and well thought out answers
  • Research required information using available resources
  • Handle and resolve customer issues with little guidance
  • Provide customers with product and service information in a positive manner
  • Enter customer information precisely 
  • Process orders, and memberships 
  • Identify and escalate priority issues with proper information and detail
  • Follow up customer calls when promised 
  • Ability to work and excel in a fast paced call center environment​

Skills/Abilities and Educational Requirements:

  • Excellent written and verbal communication skills
  • Computer literacy and understanding of software and internet functions
  • Ability to identify and resolve problems
  • Understanding of the diversity of customer behavior
  • Ability to multi-task, and work cooperatively in a team environment
  • Background in Customer Service is required, experience in a Call Center is a plus
  • Demonstrates the Core Values of Delta Defense, LLC
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